Under Programs, choose Uninstall programs. To start an update manually, follow these steps: If your Office apps aren't updating automatically, choose the Update Options button, then choose Update Now. Usually, your computer updates after it restarts. If you installed the OneDrive for work or school sync app separately through Click-to-run, it updates on its own when the update service advertises an update. Manually update the OneDrive for work or school sync app for a Click-to-run installation To update your sync app, see below under Run Windows Update for a traditional setup (MSI) installation. If you don’t see the Update Options button, you installed either the Office applications or the OneDrive for work or school sync app through a setup program (MSI). In this case, follow these steps to turn on automatic updates for Office applications, including OneDrive for work or school.
When you have a problem with none of your files syncing, it could be an issue with your OneDrive account connection. Try resyncing the file again to see if this was the cause of the problem. To learn more about file name restrictions, read Microsoft’s support article: Invalid file names and file types. If any of your files contain one of the above special characters, remove it. This can cause files to not sync.įor example, OneDrive does not allow the following: Special characters in a file name might be supported online but not offline or vice versa. To rename a file, right-click on it and select Rename. Move the file to a higher-level folder or rename it to fix this problem.
Sometimes, if you use nested folders, the path can be too long. Make sure it is not more than 255 characters and includes the file name. When a file won’t sync or won’t allow you to collaborate, check the entire pathname. Type OneDrive in the search box and click on it to open the app and restart.If you still don’t see it, it is possible that OneDrive is not running. If you don’t see the icon, Show hidden icons using the up arrow.
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